Standard Australian Delivery Information 🇦🇺
Orders are dispatched Monday- Friday. Orders are usually dispatched the next business day.
Please note that Saturday is not classed as a working day and orders placed on a Friday will be dispatched on the following Monday.
For all Australian standard deliveries, BrushBabe uses AusPost Standard satchels to fulfil orders.
This service is a 2-6 day tracked service from receipt of your order dispatch confirmation email. If your parcel will not fit through the standard letterbox and no-one is available to accept your delivery, your parcel will be held at your local sorting office for collection. If in the event your parcel has failed to be collected, it will be returned to us and unfortunately there will be a further charge in order for us to ship the items to you again.
Express Australian Delivery Information 🇦🇺
For all Express deliveries BrushBabe uses AusPost Express satchels to fulfil orders.
This service is a next business day service from receipt of your order dispatch confirmation email. If no-one is available to accept your delivery, your parcel will be held at your local sorting office for re-delivery.
Unfortunately we cannot guarantee delivery on public holidays, so please expect your delivery on the next working day.
Please track your parcel via the tracking link received in your shipping confirmation email. As we're unable to keep on each individual parcel if there are any issues with your tracking information please contact us on email@example.com and we will be happy to help.
International Delivery Information 🌏
For all international deliveries, BrushBabe offer a fully tracked service with AusPost International.
A tracking number for your delivery will be sent via email upon dispatch of your order.
Depending on the delivery destination, AusPost international deliveries will be made within 5 to 10 working days from receipt of your dispatch email.
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information and estimated costs.
If no-one is available to accept the delivery, a card will be left for you to arrange collection.
Standard Delivery times:
Standard AusPost - 2 to 6 business days
Express AusPost - 1 to 2 business days
Rest of the world: 5-14 working days
Though we hope you will be very happy with your order, BrushBabe accepts returns and exchanges of unopened & unused items within 14 days of receipt.
Unfortunately we're unable to cover the cost of return postage on unwanted items.
Please email firstname.lastname@example.org with 'Returns' and your personal Order Number in the subject line, and your reason for return in the email body. We will respond with further information on the returns process. Please allow 10 - 14 working days for us to process your refund, though please be advised that it may take between 3 - 5 working days for any refunds to appear on your banking statement.